Patient Virtual Care Assistant

What we enabled?

• Appointment booking and reminders. 

• FAQ responses on prescriptions and care. 

• Post-discharge follow-up and monitoring. 

• Multichannel availability (web, app, WhatsApp, IVR).

How we did it?

• Deployed GenAI chatbot trained on hospital services. 

• Integrated with scheduling and EMR systems.

• Built voice and text interaction capability.

• Enabled feedback capture for quality monitoring.

Tech Stack

• LLMs + LangChain

• FastAPI backend + React frontend

• WhatsApp/IVR integration

• AWS cloud deployment

What we achieved?

• 35% Reduction in patient call center volume

• 20% Higher adherence rates

• 15% Uplift in patient satisfaction (NPS)

• 18% Reduced wait times for scheduling